Returns & Refund Policy

Last Updated: 16-06-2026

At Colormate Hair Color, customer satisfaction is important to us. Due to the nature of cosmetic and personal care products, returns are accepted only under specific circumstances.

Eligible Returns

We accept return and replacement requests only if:

  • The product is received in a damaged condition.

  • The product is broken during transit.

  • The package contains a wrong item.

Non-Returnable Items

Returns will not be accepted for:

  • Opened or used products.

  • Change of mind.

  • Incorrect shade selection by the customer.

  • Allergic reactions or personal preferences.

  • Products damaged after delivery.

Reporting Damaged Products

If you receive a damaged, broken, or incorrect product, please notify us within 48 hours of delivery.

To process your request, email us at info@colormatehaircolor.in with:

  • Order number

  • Photographs of the product

  • Photographs of the outer packaging

  • Brief description of the issue

Refund Process

Upon verification and approval of the claim:

  • A replacement product may be shipped, or

  • A refund may be issued to the original payment method.

Refunds, where applicable, are generally processed within 7–10 business days after approval.

Right to Reject Claims

We reserve the right to reject refund or replacement requests if sufficient evidence is not provided or if the claim does not meet the conditions stated in this policy.

Contact Information

Email: info@colormatehaircolor.in

Phone: +91 95609 98866

Address:
HENNA INDUSTRIES PRIVATE LIMITED
PLOT No-44-45, HENNA INDUSTRIES PVT LTD,
Sector-27A,
Faridabad, Haryana – 121003, India